Legal

Refund Policy

We want you to feel good about shopping with Baby Steps.

Returns

You can return most unused, unopened items within 30 days of delivery for a full refund. Items should be in their original packaging with tags attached where applicable. To start a return, contact us with your order number and we'll walk you through the next steps.

What can't be returned

For hygiene and safety reasons, we can't accept returns on opened teethers, pacifiers, feeding items that have touched a child's mouth, or any item marked as final sale at checkout.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank.

Damaged or incorrect items

If something arrives damaged or isn't what you ordered, contact us right away with a photo and your order number. We'll make it right with a replacement or a full refund - no return shipping required.

Exchanges

Need a different size or color? The fastest way is to return your original item and place a new order.

Questions?

Reach out any time and we'll help sort it out.

Shipping Policy

Processing time

Orders are processed within 1-2 business days.

Shipping rates

Free shipping on orders over $50. Orders under $50 use our standard shipping rate, calculated at checkout.

Delivery estimates

Standard delivery typically takes 5-7 business days after processing, depending on your location.

Order tracking

You'll get a tracking number by email as soon as your order ships.

International orders

Currently, we ship within the country listed at checkout only.

Terms of Service

Welcome to Baby Steps. By using our site and placing an order, you agree to the following:

Products

We make every effort to display products and pricing accurately, but errors can happen. We reserve the right to correct pricing or availability errors, and to cancel and refund an order affected by one.

Orders & Payment

Payment is due in full at checkout. We use secure, encrypted payment processing and never store your full card details ourselves.

Age of use

Our products are intended for use by or on behalf of children, under adult supervision, following the age guidance listed on each product.

Limitation of liability

Baby Steps isn't liable for indirect or incidental damages arising from product use. Always follow included safety instructions.

Changes

We may update these terms from time to time; continued use of the site means you accept the current version.

Contact

Questions about these terms? Reach out any time.